Shipping

General information about shipping

We accept orders from the following areas of the European Union:

  • Peninsular Spain
  • Balearic Islands
  • Peninsular Portugal
  • Metropolitan France
  • The Netherlands (12 main provinces)
  • Italy
  • Austria
  • Germany
  • Belgium
  • Republic of Ireland
  • Denmark
  • Finland
  • Malta
  • Norway
  • Sweden
  • Greece
  • Luxemburg

We do not accept orders from Canarias, Ceuta, Melilla, Portugal islands, French overseas territories or The Netherlands independent territories.

For all shipping areas, we reserve the right to refuse orders to confusing addresses or addresses that are not accepted by our regular couriers.

Shipping will be organized by Botonalia according to the conditions and rates set out below. The rates offered are subject to change at any time, depending on the rates offered by the delivery service providers. When changes occur, they will be updated in the website to keep our customers informed when they post a new order.

The order will be normally dispatched within 24-48 hours after receipt of payment. In most cases we will ship next working day after payment.

Shipping costs include handling and packaging costs, as well as postal expenses. In general, packaging is done in a bubble envelope for smaller orders and in small to medium size boxes for other orders, as necessary.

The delivery times of the different shipping methods are indicative and do not constitute a guarantee unless expressly stipulated. Failure to comply with the delivery time does not entitle the buyer to receive any compensation or to cancel the order. Once the buyer has received the order, the right of withdrawal can be exercised.

The buyer is responsible for the delays caused by the introduction of erroneous or incomplete data in the delivery address, as well as for any additional expenses that may arise for this reason.

After a number of delivery attemps (normally two, but it depends on the service), if nobody is found at the address provided, the package will be deposited for collection by the customer at the Post Office or the corresponding agency, depending on the chosen shipping service. It will be the buyer's responsibility to contact the corresponding service agency to make the collection at the place indicated by them. If the collection is not made and the package is returned, the buyer will bear the original shipping costs (actual cost, regardless of what appears on the invoice) as well as any extra shipping costs caused by the return.

Shipping methods available

Depending on the shipping area, there are several shipping methods available. Rates for all shipping options are found here below, as well as estimated delivery times and particular conditions for each of them.

Paq Estándar 48/72 with pick up at the Post Office

  • Available for peninsular Spain and the Balearic Islands.
  • The delivery time is estimated between 1 and 3 days. The package is delivered at the Post Office, where they buyer must pick it up. It tends to be faster than a home delivery. Provincial capitals and large cities are more likely to receive next day, as well as the Community of Madrid (due to the proximity to the origin).
  • Any delay over this estimated delivery time will not give right to claim, since Correos does not offer it.
  • If the buyer does not provide a reference post office (either with your order or by email immediately after ordering), the one that seems closest to the address provided for delivery will be chosen, without this resulting in any claim.
  • The customer has the obligation to collect the order at the post office. If the package is not collected and therefore returned by the Post Office, it cannot be considered in any case as exercising the right of withdrawal. In case of non-collection, after the package has been received back, the order will be refunded subtracting the shipping costs and any other costs that may have arisen for the store during the transaction. For more information, please read the page regarding the return process and the right of withdrawal.

The applicable rates for this shipping options are as follows:

1. Community of Madrid - Standar rate of € 3,85  per order with the following discounts:

— From € 25 of purchase and up to € 50 only € 1,85 will be charged per order.
— From € 50 of purchase onwards shipping expenses are free.

2. Rest of peninsular Spain - Standar rate of € 4,50 per order with the following discounts:

— From € 25 of purchase and up to € 50 only € 2,50 will be charged per order.
— From € 50 of purchase onwards shipping expenses are free.

3. Balearic Islands - Standard rate of € 6,6 per order, with the following discounts:

— From € 30 € of purchase and up to € 50 only € 4 will be charged per order.

— From € 50 € of purchase and up to € 70 only € 2 will be charged per order.
— From € 70 € of purchase onwards shipping expenses are free.

Paq Estándar 48/72 sent to your address.

  • Available for peninsular Spain and the Balearic Islands.
  • The delivery time is estimated between 1 and 3 days. The package is delivered at the buyer's address.
  • Any delay over this estimated delivery time will not give right to claim, since Correos does not offer it.
  • In case of absence after two delivery attempts, the shipment will be deposited at the post office for collection by the customer. The customer has the obligation to collect the order either from the courier or at the post office. If the package is returned by the Post Office, it cannot be considered in any case as exercising the right of withdrawal. In case of non-collection, after the package has been received back, the order will be refunded subtracting the shipping costs and any other costs that may have arisen for the store during the transaction. For more information, please read the page regarding the return process and the right of withdrawal.

The applicable rates for this shipping options are as follows:

1. Community of Madrid - Standard rate of  € 4,35 per order with the following discounts:

— A partir de € 30 of purchase and up to € 60 only € 2 will be charged per order.
— A partir de € 60 of purchase onwards shipping expenses are free.

2. Rest of peninsular Spain - Standard rate of € 5,45  per order with the following discounts:

— From € 30 of purchase and up to € 60 only € 3 will be charged per order.
— From € 60 of purchase onwards shipping expenses are free.

3. Balearic Islands - Standard rate of € 8,25 € per order, with the following discounts:

— From € 30 of purchase and up to € 70 only € 6  will be charged per order.
— From € 70 of purchase onwards shipping expenses are free.

Shipping to Punto Pack Collection Point (Spain)

  • Available for peninsular Spain and the Balearic Islands.
  • There is a minimum order of € 10 to request this option.
  • Delivery time for shipping to Punto Pack collection point is estimated between 3 and 6 days. Any delay over this estimation will not give right to claim.
  • The buyer must pick up the order in the agreed point of collection in the 14 days that follow the arrival receipt. If the package is returned by Punto Pack because of non-collection, it cannot be considered in any case as exercising the right of withdrawal. In case of non-collection, after the package has been received back, the order will be refunded subtracting the shipping costs and any other costs that may have arisen for the store during the transaction. For more information, please read the page regarding the return process and the right of withdrawal.

1. Peninsular Spain - Standard rate of € 4 per order , with free shipping granted from € 60 of purchase onwards.

2. Balearic Islands - Standard rate of € 4 per order, with the following discounts:

— From € 30 of purchase and up to € 70 only € 2 will be charged per order.
— From € 70 of purchase onwards shipping expenses are free.

24 hours shipping with Correos Express (Peninsular Spain only)

  • Only available for peninsular Spain.
  • Only available for orders under 500 grams.
  • The parcel volume is also limited. The presence of certain products of large size in your shopping cart will prevent this shipping option to appear as available.
  • Parcel will be delievered to your address on the day after shipping, at some point before 8 pm. Please mind that regular shipping with Correos Paq Estándar will reach destination very often in 24 hours and they have a much lower cost, so we recommend to only use this option if it is really urgent.
  • After two tries of unsuccesful delivery, the parcel will be stored in a Correos Express agency (mind it is NOT a Post Office!) for pick up by the customer. If not picked up, they parcel will be returned and the customer will be refunded for the total with a reduction for shipping expenses (both original and return expenses) and any other cost that Botonalia might have supported during the transaction. For more information, please read  the page regarding the return process and the right of withdrawal.

1. España peninsular - Tarifa estándar de 15,45 € por pedido.

10 hours shipping with Correos Express (Peninsular Spain only)

  • Only available for peninsular Spain.
  • Only available for orders under 500 grams.
  • The parcel volume is also limited. The presence of certain products of large size in your shopping cart will prevent this shipping option to appear as available.
  • Parcel will be delievered to your address on the day after shipping, before 10am. Please mind that regular shipping with Correos Paq Estándar will reach destination very often in 24 hours and they have a much lower cost, so we recommend to only use this option if it is really urgent.
  • After two tries of unsuccesful delivery, the parcel will be stored in a Correos Express agency (mind it is NOT a Post Office!) for pick up by the customer. If not picked up, they parcel will be returned and the customer will be refunded for the total with a reduction for shipping expenses (both original and return expenses) and any other cost that Botonalia might have supported during the transaction. For more information, please read  the page regarding the return process and the right of withdrawal.

1. España peninsular - Tarifa estándar de 25,45 € por pedido.

Ordinary mail (Spain, Correos)

IMPORTANT NOTE: DURING THE CHRISTMAS CAMPAING THIS SHIPPING METHOD WILL BE DISABLED TO AVOID UNNECESSARY LOSS OF PACKAGES IN THE DELAYS DEPOSITS FROM THE POST OFFICE. THE SERVICE WILL BE RESUMED AROUND HALF JANUARY.

There are many restrictions and conditions applicable to this shipping method.

  • Available only for shipping to peninsular Spain and the Balearic Islands.
  • Delivery time is estimated between 3 and 7 days, with no guarantee. Any delay over this estimation will not give right to claim.
  • This shipping method does not offer tracking number.
  • Only available for orders of up to 100 grams of weight.
  • Only available for orders paid by bank transfer. this is due to the fact that Paypal doesn't offer coverage for orders shipped without a tracking number.
  • Only available for orders that can be fit into a small padded envelope, as this is the only format that facilitates shipping to a mailbox of regular size. Many of our products do not support this modality and their presence in the shopping cart will prevent this option from being displayed. The store reserves the right to reject orders that have passed the purchase process but can not be sent in said format. In these cases a full refund will be issued.
  • This option will not be available during the month of December and until mid-january. This is to prevent losses due to overload of the Correos service during that time of the year.
  • This option doesn't give right to claim in case of non reception as the service doesn't offer a tracking number and it is impossible to locate the package once sent. This method of delivery should only be chosen if the buyer has full confidence in the Spanish Post Office service and in the good faith of Botonalia, since the buyer is totally responsible in case of loss. If this responsibility can not be accepted, the buyer must choose a different shipping method with tracking number and guarantees.
  • In some isolated cases, Botonalia reserves the possibility of elevating the shipping method to a certified letter at no additional cost to the customer. The buyer has no right to demand this category elevation in any case, and must accept it if Botonalia decides to apply it.
  • Botonalia reserves the right to reject the shipment by ordinary mail to any order and at any time.

The rates for this shipping method are as follows:

- Up to 50 grams, a rate of € 1,25 will apply.

- From 50 to 100 grams, a rate of € 1,75 will apply.

Shipping by registered mail to Europe (Correos)

  • Available for all countries of the European Union accepted as per list at the top of this page.
  • For orders of up to 500 grams of weight that can be sent in padded envelope or small box. Some larger items cannot be be sent by this shipping method, and their presence in the shopping cart will prevent this option from being available during the check out process. The store also reserves the right to reject orders that have passed the purchase process but can not be sent in the small pack formats for any reason. In these cases a full refund will be issued.

The rates for this shipping method are as follows:

- Up to 50 grams, a rate of € 5,55 will apply for all countries (see at the top of this page the full list of accepted shipping destinations).

- From 50 to 100 grams, a rate of € 6,35 will apply for all countries (see at the top of this page the full list of accepted shipping destinations).

- From 100 to 500 grams, a rate of  € 10,45 will apply for all countries (see at the top of this page the full list of accepted shipping destinations).

The delivery time for registered mail to Europe varies a lot. It is estimated between 4 and 10 days. Any delay over this estimation will not give right to claim.

Shipping to collection point with Mondial Relay (Punto Pack)

  • Only available for France, Belgium and Luxembourg.
  • Orders up to 1 Kg of weight.
  • There is a minimum order of € 10 to request this option.
  • The delivery time for shipments with Mondial Relay estimated in 5-6 days as an average. Any delay over this average will not give right to claim.
  • The buyer must pick up the order in the agreed point of collection in the 14 days that follow the arrival receipt. If the package is returned by Punto Pack because of non-collection, it cannot be considered in any case as exercising the right of withdrawal. In case of non-collection, after the package has been received back, the order will be refunded subtracting the shipping costs and any other costs that may have arisen for the store during the transaction. For more information, please read the page regarding the return process and the right of withdrawal.

Standard rate of € 6,75 per order, with free shipping granted from € 100 of purchase onwards.

Europe Urgent courier (UPS)

  • Only available for orders of € 30 or more.
  • Available for all European territories accepted except for Malta (see list at the top of this page).
  • Up to 2 kg of weight.
  • In case of absence after two delivery attempts, the package will be stored by UPS for collection by the buyer. It is the buyer's responsibility to contact UPS and arrange for the pick up of the package withing the requested deadlines. The non-collection (and consequent return) cannot be considered in any case as an exercise of the right of withdrawal by the buyer. In case of non-collection, and once the packages has returned to Botonalia, the order will be refunded subtracting the shipping costs corresponding to the standard rate (regardless of the discounts that had been applied to the order) and any other costs that could have arisen for the store during the transaction, including damage to merchandise. For more information, please read the section corresponding to the return process and the right of withdrawal.

Delivery time with this shipping method is estimated in 4 days.

The rate to be applied will depend on the country and the total amount of purchase, following the table below. It is important to note that free shipping will be granted to orders of € 200 or more, for all countries except for Norway.

From €30 to €60

From €60 to €120

From €120 to €200

 +€200

Germany

€26.10

€20.10

€14.10

€0.00

France

€23.55

€17.51

€11.55

€0.00

Belgium

€26.10

€20.10

€14.10

€0.00

Luxemburg

€26.10

€20.10

€14.10

€0.00

Austria

€26.10

€20.10

€14.10

€0.00

Italy

€26.10

€20.10

€14.10

€0.00

Greece

€27.01

€20.10

€14.10

€0.00

The Netherlands

€26.10

€20.10

€14.10

€0.00

Portugal

€18.47

€20.10

€6.45

€0.00

Denmark

€26.10

€20.10

€14.10

€0.00

Finland

€26.10

€20.10

€14.10

€0.00

Noruega

€39.90

€20.10

€27.90

€21.90

Sweden

€26.10

€20.10

€14.10

€0.00

Other shipping methods and additional information

Pick ups by courier sent by the buyer are not allowed unless it has been agreed beforehand and expressly by email between the store and the buyer. Requests for this method are normally rejected.

"Pick up at the store" formula is not allowed unless it has been agreed beforehand and expressly by email between the store and the buyer. These types of requests will only be accepted sporadically for regular customers with residence nearby.

Free shipping options

Orders to peninsular Spain are granted free shipping for orders from € 50 of purchase onwards with shipping option "Paq Estándar 48/72 with pick up at the Post Office", and from € 60 of purchase onwards with shipping option "Paq Estándar 48/72 sent to your address" or the option of delivery to a Punto Pack point of collection.

Orders to the Balearic Islands are granted free shipping for orders from € 60 of purchase onwards with shipping option of delivery to a Punto Pack point of collection, and from € 70 of purchase onwards with shipping option "Paq Estándar 48/72 sent to your address" or "with pick up at the Post Office".

Orders to all other territories are granted free shipping from € 100 of purchase onwards with shipping option "Shipping by registered mail to Europe" or "Mondial Relay", as per buyers choix during check out process.

Free shipping option is also available with UPS Courier option for all European territories (except Spain and Norway) for orders over € 200 of purchase.