At the end of September 2018, Botonalia has migrated to a new version of the online shop, set in a different platform.
The names, addresses and telephone numbers of the customers subscribed after May 25, 2018 have been migrated.
The rest of our prior customers will need to open a new account in the current platform and confirm their consent to the use of their personal information in this way, in accordance with the requirements of the GDPR.
Orders placed by customers in the prior platform have not been migrated. This information may be requested at any time by customers, preferably through their account in the new store (which allows a direct communication system with the store) or through the email address from which the previous orders were made.
Passwords can not be migrated due to encryption, so all migrated customers must request a new password to access their account.
Through the "Login" button at the top right, you will access the login and account creation screen. In this screen you will find a link with the text "Forgot your password?". Click on this link and enter your email address in the text field, and then click on "Recover password". Then you will receive a password recovery message in your email inbox.
If an error message appears, this means that your account has not been migrated, or that it was created with a different email address.
Do not hesitate to contact us at firstname.lastname@example.org with any questions or questions about your account migration.