Customer accounts existing prior to shop migration

At the end of September 2018, Botonalia has migrated to a new version of the online shop, set in a different platform.

What customer information has been migrated?

The names, addresses and telephone numbers of the customers subscribed after May 25, 2018 have been migrated.

On this date the new General Data Protection Regulation at European level comes into force. This regulation adds requirements to the way in which the personal information from customers is obtained and how it is used. You can find our complete Privacy Policy here.

The rest of our prior customers will need to open a new account in the current platform and confirm their consent to the use of their personal information in this way, in accordance with the requirements of the GDPR.

What information has not been migrated?

Orders placed by customers in the prior platform have not been migrated. This information may be requested at any time by customers, preferably through their account in the new store (which allows a direct communication system with the store) or through the email address from which the previous orders were made.

Passwords can not be migrated due to encryption, so all migrated customers must request a new password to access their account.

How to request a new password

Through the "Login" button at the top right, you will access the login and account creation screen. In this screen you will find a link with the text "Forgot your password?". Click on this link and enter your email address in the text field, and then click on "Recover password". Then you will receive a password recovery message in your email inbox.

If an error message appears, this means that your account has not been migrated, or that it was created with a different email address.

If you have problems or doubts regarding the migration of your account

Do not hesitate to contact us at ventas@botonalia.com with any questions or questions about your account migration.